BOOKING PROCEDURE

Rental Period - For a booking of 3 to 6 nights the short break tariff is applicable. For more than 6 nights stay the weekly tariff is charged and calculated on a pro rata basis for part weeks.

Booking Confirmation - A booking can only be confirmed upon receipt of a non-refundable deposit equal to 50% of the total rental cost. Please see the refund policy below. We will allow 7 working days from the date of your reservation for payment to reach us, after which we may release your reservation.

Balance Payment - The full balance is due prior to arrival at the property. No payments will be accepted at the villa. Check-in is not allowed without 100% advance.

Change and cancellation charges:

  • If the Guest cancels the reservation 15 days prior to arrival date, all payments are forfeited but credited for 9 months from the date of the cancellation. The credit value can be used by the Guest or anyone on his or her behalf for any reservation during any period upon availability as per applicable rates during those particular fresh dates. The differential amount, if any, is payable in advance. And in case the rates are low at that time then the amount is adjusted against the chargeable services that guest may use during stay.
  • If the Guest cancels the reservation within 30 days prior to arrival date, all rental payments are forfeited. 50% refund is solely applicable in the event that the Guest secures another reservation covering partially or fully the initial cancelled reservation.
  • If the Guest cancels the reservation 7 days prior to arrival date or incase of No Show then No Refund policy is applicable.
  • Christmas and New Year period (18 Dec to 9 Jan), for any cancellation after the deposit and/or balance payment, all payments are forfeited. However, a full or partial refund is solely applicable in the event that the Guest secures another reservation covering partially or fully the initial and cancelled reservation.

Cancellation by Villa In Palms - In the unlikely event that we have to cancel your reservation we shall refund the full amount.

Payments - Payments can be made via Bank Transfer or Credit Card (bank charges for credit card payments to be borne by the guests).

Taxes - Local Government taxes are applicable and subject to change without notice.

Security deposit - A security/damage deposit will be required to cover the unlikely event of damages or breakages. This is payable in cash only at check-in and will be returned at check-out less the cost of any damages. We reserve the right to retain the security deposit to pay for damages, breakages or thefts during your stay at the villa. Should the security deposit prove inadequate to fully cover the costs that may arise, we reserve the right to invoice you for the balance within 30 days of the end of the rental period, or at such other time to allow the total cost to be determined.

Transfers - Transfers can be organized by our chauffeur driven luxury cars.

Terms & Conditions

Welcome to Villa In Palms by V Escapes!

We look forward to hosting you at our luxurious property. Request your attention to the Terms & Conditions to ensure an enjoyable stay with us. Kindly read and accept.

1. Property Occupancy

To avoid any misunderstanding, please note that it is our strict policy that the number of guests who may stay on our property must not exceed 10 individuals. Only those persons named on the confirmation invoice may stay on the property and subletting is forbidden. Your visitors may not stay overnight.

2. Noise and Pool Etiquette

Villa In Palms respects the right to peace, quiet and enjoyment. Noise and loud music policy is restricted to 10 PM. Please do not play games on the lawns. No breakable glasses are allowed near the pool area. Do not swim in the ponds. Children below 12 years must be supervised by an adult. You are requested not to invite friends to use the property as they are only for residents.

3. Guests’ Belongings and Pets

Guests are requested to keep all valuables in the safety lockers provided in every bedroom. Pets (cat or dog) allowed at an additional charge of INR 4,000 + government tax per pet, per night. Right of refusal remains at the discretion of the property manager.

4. Damage to Property

Guests will be held responsible for any loss or damage to the property and its fixtures and fittings, caused by them and any other person for whom they are responsible. Payment for any breakages will be due before check-out from the villa. Please refrain from hanging towels and wet garments on the furniture as it may cause damage.

5. Injury

Villa In Palms or V Escapes or VRSM Enterprises LLPmanagement will not be held responsible for any injury or ill-health resulting from the use of any of the property’s facilities or for accidents occurring within the premises. Guests are requested not to access the roof or dive into the pool.

6. Smoking Rules

Smoking is allowed outside the villa, in the garden, on the terraces and decks. Smoking is not allowed in any of the rooms. If there is evidence of smoking in a room the charge will be INR 10,000 per room for special deep cleaning.

7. Government Rules and Regulations

Guests are requested to observe the Government Rules and Regulations in force in respect of alcoholic drinks, prohibited drugs and firearms.The guests are not permitted to useVilla In Palmsfor illegal or immoral purposes.

8. Parking

Guests may park in the allocated parking within Villa In Palms.

9. Security and Health & Safety

In the interest of your security and privacy, only registered guests and the staff members of Villa In Palms are permitted on the grounds of the Property.

10. Signing in and out

All guests must sign in and out of the complex at the Security Office by the main gate.

In disobedience of the above norms, Villa In Palms holds the right to ask its occupants to leave the property with no liability.

We assure you that hospitality atVilla In Palmswill meet the highest standards of our service ethos:V CARE, V LOOK AFTER and V SERVE.